Last Updated: January 2025
At GetMyBooking.co.uk, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Information We Collect
- Personal Information: Name, email address, phone number, postal address, date of birth
- Travel Information: Passport details, travel preferences, booking history
- Payment Information: Credit/debit card details (processed securely through our payment providers)
- Technical Information: IP address, browser type, device information, cookies
- Communication Records: Emails, phone calls, and chat conversations with our support team
How We Use Your Information
- Process and manage your travel bookings
- Communicate with you about your bookings
- Provide customer support and assistance
- Send promotional offers and travel updates (with your consent)
- Improve our website and services
- Comply with legal and regulatory requirements
- Prevent fraud and ensure security
How We Protect Your Data
- SSL encryption for all data transmission
- Secure servers with firewalls and access controls
- Regular security audits and updates
- Staff training on data protection
- Compliance with GDPR and UK data protection laws
Information Sharing
- Travel Suppliers: Airlines, hotels, and tour operators to fulfil your booking
- Payment Processors: Secure payment gateways for transaction processing
- Service Providers: IT support, customer service platforms (under strict confidentiality)
- Legal Authorities: When required by law or to protect our rights
We never sell your personal information to third parties for marketing purposes.
Cookies
We use cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.
Your Rights
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Typically, we retain booking records for 7 years in accordance with UK tax and travel regulations.