Frequently Asked Questions

Simply call us at 0203 7500 181 and our travel experts will assist you with booking the best flight for your needs. We're available 24/7.

Yes, you can book flights for other passengers. You'll need to provide the passenger's full name (as it appears on their passport), date of birth, and contact information.

While you don't need your passport number to make a booking, you will need a valid passport to travel internationally. We recommend ensuring your passport is valid for at least 6 months beyond your travel dates.

We accept Credit Cards (Visa, MasterCard, American Express), Debit Cards, Bank Transfers, and PayPal. No fees for credit or debit card payments!

Absolutely! We use industry-standard SSL encryption to protect your payment information. Our website is PCI DSS compliant.

Yes, we offer flexible payment options including low deposit schemes and instalment plans for selected bookings. Contact our travel experts at 0203 7500 181 to discuss options.

Yes, most bookings can be changed, subject to airline policies and availability. For assistance with flight changes, please call us at 0203 7500 181.

Cancellation policies vary depending on the airline and ticket type. Please check the specific terms at the time of booking. For cancellation requests, contact us as soon as possible.

Baggage allowances vary by airline and ticket class. Carry-on is typically 7-10kg; checked baggage in Economy is usually 20-23kg. Please check your booking confirmation for specific details.

Yes, you can purchase additional baggage allowance. Contact us at 0203 7500 181 to add extra baggage to your booking.

You can check in online (24-48 hours before departure), via the airline's mobile app, at the airport check-in counter, or at a self-service kiosk.

For domestic flights: 2 hours before departure. For international flights: 3 hours before departure. During peak travel periods, add an extra 30-60 minutes.